Frequently Asked Questions
What are wax melts?
Wax melts are scented pieces of wax that are melted in a wax warmer to release fragrance. Unlike candles, they don't require a flame — simply place a melt in your warmer and enjoy hours of beautiful scent.
What kind of wax do you use?
We use premium 100% soy wax, no paraffin or any other additives are used in our wax melts.
How long do your wax melts last?
Our luxury wax melts are crafted to deliver a long-lasting fragrance. Each melt typically lasts between 8–12 hours, depending on your warmer and room size.
Are your wax melts safe to use around pets and children?
Our wax melts are made from premium ingredients. However, we recommend keeping all wax warmers out of reach of children and pets, and ensuring the room is well ventilated.
How do I use a wax melt?
Simply place one or two pieces into the dish of your wax warmer and switch it on if you have an electric warmer, or light a tealight under the wax melt. As the wax melts, it will release its fragrance. Once the scent has faded, allow the wax to cool and solidify before removing and replacing. Lux and Lustre's wax melts can be left to cool and be reused several times before needing replacing.
Do you offer gift packaging?
Yes! Our wax melts make a wonderful gift. We offer luxury gift box options — perfect for birthdays, occasions, or as a treat for yourself. Each scent comes in its own beautiful gift box.
What are your delivery times?
We aim to dispatch all orders within 1–2 business days. Delivery times will vary depending on your location and chosen shipping method.
What is your returns policy?
We want you to love your Lux & Lustre purchase. If you have any issues with your order, please get in touch with us and we'll be happy to help.
How can I contact you?
You can reach us via the contact form on our website or by emailing us directly. We aim to respond to all enquiries within 24 hours.